Coolzino Casino Terms and Conditions

Welcome to Coolzino Casino. By accessing or using our platform at coolzino.com, you agree to be bound by the following Terms and Conditions. Please read this document carefully before registering an account or using any of our services. These terms constitute a legally binding agreement between you and Terdersoft B.V., the operator of Coolzino Casino. If you do not agree with any part of these terms, we ask that you refrain from using our services.

1. About Us

At Coolzino Casino, we are operated by Terdersoft B.V., a company incorporated and registered under the laws of Curaçao. We hold a valid gaming license issued by the Gaming Control Board of Curaçao (GCB), which authorises us to offer online casino and sports betting services to eligible players worldwide. Our registered office is located in Curaçao. You may contact us at any time via our customer support email: contact@coolzino.com.

2. Eligibility and Account Registration

To use our services at Coolzino, you must meet the following eligibility requirements before you complete the Coolzino casino sign up process:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of any restricted country as listed in our restricted territories policy.
You must provide accurate and truthful information during registration.
You must not already hold an active account with us — we allow only one account per person, household, IP address, or shared device.
You must have full legal capacity to enter into a binding agreement.

Residents of the following countries are strictly prohibited from registering at our Coolzino online casino: the United States, the United Kingdom, France, Spain, the Netherlands, Russia, Ukraine, Iran, North Korea, and numerous other jurisdictions listed in our full restricted countries policy. We reserve the right to close any account and withhold funds if we determine that a player has circumvented these restrictions.

3. Account Verification (KYC)

Here at Coolzino Casino, we are required by law to verify the identity of all players before processing withdrawals. Our Know Your Customer (KYC) process may require you to submit:

A valid government-issued photo identification document (passport, national ID, or driving licence).
Proof of your current residential address (utility bill or bank statement dated within the last three months).
Proof of the payment method(s) used on your account.
Any additional documentation we may reasonably request to verify your identity or source of funds.

We may suspend your account or delay withdrawal processing until all required verification documents have been received and approved. We take these obligations seriously to maintain a safe and compliant environment for all players.

4. Deposits and Withdrawals

At Coolzino, we support a wide range of secure payment methods for both deposits and withdrawals. Our accepted deposit methods include Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, Jeton, bank transfer (online banking and SEPA), and cryptocurrencies including BTC, ETH, DOGE, LTC, and XRP.

4.1 Deposit Conditions

The minimum deposit at our Coolzino Casino platform is €20 for most payment methods, though this may be as low as €2, €5, €10, or €15 depending on your country and chosen method.
All deposits are processed instantly and credited to your account without delay.
We do not accept deposits from third parties — all funds must come from a payment method registered in your name.

4.2 Withdrawal Conditions

The minimum withdrawal amount is €50 or equivalent, depending on your chosen method.
Withdrawals are processed within 24 business hours after approval, with a maximum pending time of up to 72 hours.
Bank transfers may take up to 5 additional business days after release.
Withdrawal limits are capped per day, week, and month. These limits increase as you progress through our loyalty programme tiers.
Winnings exceeding €10,000 may be paid out in monthly installments of up to €10,000 per month.
Amounts exceeding a specific payment method's limit will be distributed across multiple installments.

5. Bonuses and Promotional Terms

We at Coolzino Casino offer a variety of bonuses and promotions to both new and existing players. Our welcome bonus package covers three deposits: 100% up to €500 plus 150 free spins on the first deposit, 55% up to €500 plus 100 free spins on the second, and 100% up to €500 on the third. All bonus amounts are subject to a 35x wagering requirement, and each individual bonus offer is valid for 7 days from the date of activation.

By claiming any Coolzino bonus, including the Coolzino no deposit bonus (where applicable), Coolzino free spins, or any Coolzino bonus code promotion, you agree to the following conditions:

Bonuses must be wagered the specified number of times before any withdrawal can be made.
Each Coolzino bonus code or Coolzino promo code is valid for one use per player, household, or IP address.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
Bonus funds cannot be withdrawn directly — only winnings generated after meeting wagering requirements are eligible for withdrawal.
Certain games may contribute at reduced rates or not at all toward wagering requirements.
Any attempt to abuse our bonus system will result in the forfeiture of bonus funds and potential account suspension.

Our Coolzino casino bonuses also include the Highroller Bonus (50% up to €500 with code 50HIGH), Sunday Reload (25% up to €100), weekly cashback of up to 25%, and rakeback of up to 18%. Sports betting players can benefit from a dedicated sports welcome bonus across three deposits, as well as Comboboost, Cash Out, and the Comeback Kings freebet promotion up to €100.

6. Games and Software

Our Coolzino Casino platform hosts over 6,000 games supplied by 92 leading software providers, including Pragmatic Play, Microgaming, BGaming, BetSoft, Endorphina, Booongo, Amatic, Playson, and many more. Our live casino section — powered by Evolution and Pragmatic Play Live — features 38 live dealer games, including roulette, blackjack, baccarat, game shows, and Andar Bahar.

We also offer 37 jackpot games, sports betting across 50+ sports, eSports markets, instant win and crash games, and Drops & Wins tournaments. Our Coolzino casino slots library is regularly updated to ensure you have access to the latest releases.

7. Responsible Gaming

Here at Coolzino, we are committed to promoting safe and responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time limits, loss limits, self-exclusion, and cooling-off periods. If you feel that your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team immediately.

We reserve the right to impose restrictions on any account where we identify signs of problem gambling, regardless of whether a formal request has been made.

8. Prohibited Activities

When using our services, you agree that you will not:

Provide false or misleading information during registration or verification.
Use automated software, bots, or scripts to interact with our platform.
Engage in collusion, fraud, money laundering, or any other illegal activity.
Exploit software bugs or errors for financial gain without reporting them to us.
Attempt to reverse engineer or interfere with our platform's software or security systems.
Open more than one account at our Coolzino Casino platform.

9. Intellectual Property

All content on our website — including graphics, logos, text, software, and game interfaces — is the property of Terdersoft B.V. or our licensed content providers. You may not reproduce, distribute, or create derivative works from any of our materials without our express written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure our platform is available and functioning correctly, we do not guarantee uninterrupted access. We shall not be liable for any loss or damage arising from service interruptions, technical failures, or unauthorised access to your account where such access resulted from your failure to safeguard your login credentials. Our total liability to you in any circumstance shall not exceed the amount of funds held in your account at the time of the relevant claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from your use of our Coolzino Casino platform shall first be submitted to our customer support team for internal resolution. If a satisfactory resolution cannot be reached, disputes may be escalated to the relevant regulatory authority under our Curaçao (GCB) licence.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of significant changes via email or through a notice on our website. Your continued use of our Coolzino online casino following any such changes constitutes your acceptance of the updated terms. We recommend that you review this document periodically to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your experience at Coolzino Casino, please do not hesitate to contact us. Our support team is available 24/7 via live chat on our website, or by email at contact@coolzino.com. We are always happy to assist you.

Content updated: July 23, 2026