Coolzino Casino Privacy Policy
At Coolzino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at Coolzino Casino. By registering an account, visiting our platform, or using any features we provide — including the Coolzino casino app or the Coolzino online casino — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using our services.
Who We Are
Coolzino Casino is operated by Terdersoft B.V., a company licensed and regulated under the Curaçao Gaming Control Board (GCB). At Coolzino, we serve an international audience of players across multiple regions and languages, offering a secure and responsible gaming environment. Our registered operator carries full legal responsibility for how your personal data is processed in accordance with applicable data protection laws.
Information We Collect
When you register, log in, or use our services at Coolzino Casino, we may collect a range of personal and technical information. This data helps us provide you with a safe, personalised, and fully functional gaming experience.
Personal Information You Provide
- Full name, date of birth, and nationality
- Email address, phone number, and home address
- Username and password created during Coolzino casino register
- Payment details, including card numbers or e-wallet identifiers
- Identity verification documents (passport, national ID, proof of address)
- Communication history when you contact our support team
Technical and Usage Data We Gather Automatically
- IP address, browser type, and device information
- Session data, login timestamps, and pages visited
- Gaming activity, including bets placed, games played, and transaction history
- Data collected via cookies and similar tracking technologies
- Geolocation data to verify eligibility based on restricted countries
How We Use Your Information
At Coolzino Casino, we use the data we collect for clearly defined and lawful purposes. We do not sell your personal information to third parties. The information we hold about you is used in the following ways:
- To create and manage your account, including Coolzino casino login and authentication
- To process deposits and withdrawals securely across all supported payment methods
- To verify your identity and comply with Anti-Money Laundering (AML) obligations
- To provide customer support via live chat and email at contact@coolzino.com
- To deliver personalised promotions, including the Coolzino bonus, free spins, and bonus codes
- To detect fraud, suspicious activity, and protect the integrity of our platform
- To comply with legal obligations under our Curaçao gaming licence
- To improve our services, including the Coolzino app and desktop platform
- To send you marketing communications (where you have given consent)
Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Contract performance: Processing is necessary to fulfil our obligations when you use the Coolzino online casino
- Legal obligation: We are required to verify your identity and report certain activity under applicable laws
- Legitimate interests: We process data to prevent fraud and maintain the security of our platform
- Consent: We rely on your consent for direct marketing communications, which you may withdraw at any time
Cookies and Tracking Technologies
Our Coolzino Casino platform uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. These include essential cookies required for functionality, as well as analytical and marketing cookies. When you first visit our site, we will request your consent before placing non-essential cookies on your device. You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool.
Sharing Your Information
At Coolzino, we do not sell or rent your personal data. However, we may share your information with trusted third parties under specific and controlled circumstances:
- Payment processors: To facilitate deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, Jeton, and cryptocurrency networks
- Game providers: Including Pragmatic Play, Evolution, BGaming, Microgaming, and other partners from our network of 92 providers
- Identity verification services: To complete KYC checks required by our licence
- Regulatory authorities: When required by law or by the Curaçao Gaming Control Board
- Fraud prevention agencies: To protect against illegal activity and unauthorised access
- Affiliate partners: Through the Coolzino casino affiliate program, where applicable and anonymised
All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal data for as long as your account remains active with Coolzino Casino and for a period thereafter as required by our legal obligations. Account records, transaction data, and identity documents are typically retained for a minimum of five years following account closure, in line with AML regulations. Once the retention period has expired, we securely delete or anonymise your data.
Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data held by us at Coolzino Casino:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may request deletion of your data, subject to legal retention requirements
- Right to restriction: You may ask us to limit how we process your information
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on our legitimate interests
- Right to withdraw consent: You may withdraw consent for marketing at any time
To exercise any of these rights, please contact us at contact@coolzino.com. We will respond to all valid requests within 30 days.
Data Security
We take the protection of your data seriously. Our Coolzino Casino platform implements industry-standard SSL encryption, secure payment protocols, and strict access controls to safeguard your information. Our internal teams are trained in data protection practices, and we conduct regular security assessments to ensure ongoing compliance and resilience against data breaches.
Children's Privacy
Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered on the Coolzino platform, we will immediately suspend the account and delete the associated data. If you believe a minor has gained access to our services, please contact us at contact@coolzino.com without delay.
International Data Transfers
As we operate internationally and serve players in multiple countries and languages, your data may be transferred to and processed in countries outside your home jurisdiction. In all such cases, we ensure that appropriate safeguards are in place, including contractual clauses or equivalent data protection standards, to protect your information regardless of where it is processed.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service features. When we make material changes, we will notify you via email or through a prominent notice on our site. Continued use of the Coolzino casino online following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. At Coolzino Casino, we are here to assist you:
- Email: contact@coolzino.com
- Live Chat: Available 24/7 on our website
- Operator: Terdersoft B.V., licensed under Curaçao GCB
We are committed to resolving any privacy-related concerns promptly and transparently, because your trust is the foundation of everything we do at Coolzino.
Content updated: July 23, 2026